Frequently Asked Questions

Orders

How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order after placing it?
Please contact us at support@babynesty.shop as soon as possible. If your order hasn't been processed for dispatch yet, we'll do our best to accommodate changes or cancellations. Once an order has shipped, it cannot be cancelled but can be returned under our Returns & Refund Policy.

Shipping

How long will my order take to arrive?
Orders are processed within 1-2 business days and typically delivered within 3-5 business days after dispatch. See our Shipping Policy for full details.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.

Do you ship internationally?
Currently We ship UK only

How do I track my order?
You'll receive a tracking link by email once your order ships. See our Order Tracking page for full details.

Returns and Refunds

What is your return policy?
We accept returns within 30 days of delivery, with no restocking fees. See our Returns & Refund Policy for full details.

Can I return a personalized item?
Personalized clothing items are final sale unless faulty, damaged, or incorrect.

Can I return toys?
Toys must be unused and returned with all original packaging and seals intact, for hygiene and safety reasons, unless the item is faulty.

How long does it take to receive my refund?
Refunds are processed within 7 business days of us receiving your returned item.

Products

Are your toys safe for babies?
Yes, all toys sold on our Site comply with applicable UK safety standards and are labeled with appropriate age recommendations. Always follow the safety guidance included with each product and supervise children during use.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and JCB. See our Payment Methods page for full details.

Is my payment information secure?
Yes, all payments are processed securely through our payment provider using industry-standard encryption. We do not store your full card details.

Contact

How do I get in touch with customer service?
Email us at support@babynesty.shop or call +44 1925790655. See our Contact Us page for full details and hours.